Terms of Service & Regulatory Compliance for MyMediso

Welcome to MyMediso. We are a specialized social media marketing and reputation management agency dedicated exclusively to healthcare professionals, clinics, and medical brands operating within the UAE. Our services focus on content curation, strategic social media management, and fostering a credible online presence. This document outlines our commitment to regulatory compliance and the framework of our services.

1. Our Core Services: Content Curation & Social Media Management

MyMediso operates primarily as a content curation and social media management service. We develop, manage, and schedule engaging, informative, and compliant content across various social media platforms (e.g., Instagram, LinkedIn, YouTube). Our expertise lies in translating complex medical information into accessible, professional narratives that build trust and enhance your digital reputation.

We strictly adhere to ethical marketing practices and the specific cultural and religious values of the UAE. Our content is designed to be educational, brand-building, and engagement-focused, rather than direct medical advertisement in the strictest sense that requires individual product/service-specific approvals.

2. Adherence to UAE Healthcare Advertising Regulations (MOHAP & HAAD)

Compliance is foundational to MyMediso. Our team possesses specialized training and an in-depth understanding of the regulatory frameworks governing healthcare advertising and digital communication in the UAE, particularly those set forth by the Ministry of Health and Prevention (MOHAP) and the Department of Health – Abu Dhabi (HAAD).

We meticulously ensure that all content we curate and manage for our clients:

• Is educational and factual.
• Avoids making explicit claims of medical efficacy or guaranteeing specific treatment outcomes.
• Does not feature prohibited testimonials from patients or manipulate public perception through unverified claims.
• Respects patient confidentiality and privacy.
• Aligns with the professional code of conduct for healthcare practitioners in the UAE.

We are committed to protecting your professional license and reputation by maintaining the highest standards of regulatory compliance.

3. Assistance with Direct Medical Advertisement Licensing

While our core services are content and social media management, we understand that certain direct medical advertisements (e.g., promotions for specific medical procedures, products, or specialized services) may fall under stricter licensing requirements as per MOHAP and HAAD guidelines. Such advertisements typically require pre-approval by the relevant health authorities and are the direct responsibility of the clinic, hospital, or medical brand.

Should your strategy include content that falls under this purview, MyMediso can assist in the process of preparing and submitting documentation to secure the necessary medical advertisement licenses from MOHAP or HAAD, on a case-by-case basis. This assistance is offered as an additional service and will be outlined in separate work contracts. Clients remain ultimately responsible for obtaining and maintaining all necessary approvals for direct medical advertisements.

4. Content Verification and Approval Process

Transparency and client control are paramount. All content developed by MyMediso undergoes a rigorous internal review process for compliance and brand alignment. Subsequently, every piece of content is presented to the client for final verification and approval before publishing. We offer streamlined approval workflows to minimize your time investment while ensuring nothing goes live without your explicit sign-off.

For content requiring specific medical verification or approval as per guidelines, we can implement a per-piece verification and approval mechanism, integrated into our service agreement.

5. Data Protection and Privacy Policy

MyMediso is committed to safeguarding the privacy and data of our clients and their audiences. Our data handling practices adhere strictly to UAE data protection regulations, including Federal Decree-Law No. 45/2021 regarding Personal Data Protection.

• We collect only essential data necessary for service delivery and with explicit consent.
• Personal information is used solely for the purposes stated at the time of collection.
• Data is not shared with unauthorized third parties without explicit consent, except when legally mandated.
• Robust security measures are in place to protect against unauthorized access or data breaches.

For a more detailed overview, please refer to our dedicated Privacy Policy section below.

6. Intellectual Property Rights

All content created or managed by MyMediso respects intellectual property laws. We ensure that:

• Original content generated by MyMediso for a client becomes the property of the client upon final payment and approval.
• Third-party content (e.g., stock images, licensed music) used in campaigns is properly licensed and attributed.
• Clients provide necessary rights or permissions for any materials they supply to MyMediso for use in campaigns.

7. Cybercrime Law Compliance

MyMediso strictly adheres to UAE Federal Decree-Law No. 34 of 2021 on Combating Rumors and Cybercrimes. We do not engage in or support any activities involving the dissemination of false information, defamation, hate speech, or content that could compromise national security or public order. Our platforms are monitored for compliance, and any violations are reported to relevant authorities.

8. Disclaimer

The information provided on this /legal page is for general informational purposes only and does not constitute legal advice. While MyMediso strives to ensure full compliance, clients are ultimately responsible for seeking independent legal counsel regarding their specific advertising and regulatory obligations. Laws and regulations in the UAE are subject to change, and clients should always refer to the latest official guidelines from MOHAP, HAAD, and other relevant authorities.

Privacy Policy

MyMediso values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mymediso.com and use our services.

Information We Collect

We collect personal identification information (Name, email address, phone number, etc.) from you only when you voluntarily provide it to us through forms such as our contact form. We also collect non-personal identification information about users whenever they interact with our site. This may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How We Use Collected Information

MyMediso may collect and use Users personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.